ADVANCE VIRTUAL RECEPTIONIST

ADVANCED VIRTUAL
RECEPTIONIST


Route callers to the right queue, with the right priority to the right skilled agent

SMART IVR

SMART
IVR


Use interactive voice technology for intelligent automation and routing

REMOTE OR MOBILE AGENTS

REMOTE OR MOBILE AGENTS


Virtual pools of agents can be created that span the globe, and can log in from anywhere

QUEUING

QUEUING


Ensure callers never get a busy signal and are queued correctly

MONITORING

MONITORING


Ensure quality by monitoring agent performance with both historical and real-time reporting

Improve deployment speed

Instantly access enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings.

  •  Maintain efficient staffing so your customers don’t remain on hold
  •  Provide automated call-back and responses to your incoming callers
  •  Increase your first call resolution through advanced call routing options

Utilize a flexible staffing structure

Call Logix's management system allows you to monitor and modify your employees' communication, regardless of where they are located

Route incoming calls to employees based on agent or team skill sets

Staff based on customer demand and route overflow calls to external agents

Monitor call volume and flow through your dashboard and activity reports

Experience dramatic cost savings

Utilize the NextOS unified communications online dashboard to instantly monitor the pulse of your business throughout the workday.

Use your existing devices to reduce office hardware requirements

Blend your on-premise and virtual agents to minimize rent expenses

Call Logix’s hosted call centers don’t require complex equipment

Manage your communications from anywhere

Manage your phone service on any Internet browser or mobile device

Identify bottlenecks, availability issues, and employee productivity

Manage all of your incoming and outgoing calls with one simple click

Amazing Service is available for you anytime

Here at Call Logix, we go above and beyond your service expectations. We are more than just your phone provider – we’re here to help you succeed.

See how Call Logix will transform the way you communicate.

#1 Business VoIP Phone Service Provider

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Call Logix's mission is to provide reliable unified communications products backed by a dedication to delivering Amazing Service to businesses across the country.

Call Us At: 888-261-9698

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Managed By Lead Advisors