Some Valuable Features of a Business Phone System
Your business phone system is a remarkable tool to manage communication for any organization. It provides a wide array of valuable features with each playing a vital part in the growth and stability of your business.
The most popular features that a business phone system provides are :
Automatic Attendant
Helps processing the calls throughout the day with no manual guidelines that need to be given to the phone system.
Automatic Ring-Back
To redial the busy number, and call when it becomes available.
Call Logs
Maintaining past records of the calls for better future results.
Call Blocking
Blocks all the unwanted or scam calls entering the phone line.
Call Forwarding
Re-directing calls to a different workstation or phone line.
Call Holding
Halting the call for a minute or two, without losing the connection stability.
Call Pick-Up
Enhances the flexibility of answering calls from any phone line; making users eligible to switch calls from one station to another.
Call-Transferring
Transferring calls to another employee or department without the redialing process.
Call Waiting
Puts the user on the waiting list; connects when line is made available.
Caller ID
Shows the number of the caller before the receiver answers it.
Conference Call
Inviting two or more people onto the same call; usually required in organizations to discuss something critical in nature.
Desktop Integration
Provides full customer information on the desktop screen, to remain on the same page.
The Line Hunting
Connects to a different line automatically, if the dialed line is not available.
Music on Hold
Automatically prompts with a melody, once the caller is put on hold.
Speed Dialing
Dialing multiple numbers with contacts being obtained from the database.
Voice Mail
The caller is liable to leave messages, if the call is unanswered.